FAQ

FAQ

Exceeding Cleaning provide high quality house cleaning services in the Miami & South Florida area. Exceeding Cleaning can cater for all of your house cleaning needs. We provide an outstanding level of customer service and customer support.

What should I expect during the first clean?

Everyone is different and everyone will have different needs. You can book your cleaning online or over the phone. Once you have booked your cleaning service you will receive a confirmation email. We will arrive on time and provide outstanding cleaning – during the first 10 minutes of your first booking we will complete a walk-around of your home and go through your priorities. Once the clean has been completed we will charge your card and a reciept will be sent via email.

Can I provide a key?

Yes! We store keys securely. We understand that the majority of people live very busy lives. You can pass a key over during your first clean or leave the spare key out.

Is my cleaner insured?

100%, your trust and security are our number one priority. We have insurance to cover all of our cleans.

What about supplies and equipment?

​Our mission at Exceeding Cleaning is to provide you an exceptional clean, and a safe home to relax in. Don’t have all the cleaning supplies for the job? No worries. We gotcha covered! Exceeding Cleaning uses top-notch commercial products that are safe for the home and efficient in their cleaning potential. We provide all the necessary supplies to do all move-in/out cleanings, one-times and recurring. We do ask however for our on-going clients that we use the vacuum in your home in order to avoid any cross-allergy contamination in between client-homes.

​Will I always have the same people cleaning my home?

​At Exceeding Cleaning we want our team to become a part of your family. Once you get on a regular maintenance cleaning schedule, we will strive to always provide you with the same team. That way they can get to know your home, and you can get to know them.